Job Title
BPO Executive / Process Associate / Customer Support Associate
Department
Customer Service / Operations / Back Office / Business Process Outsourcing (BPO)
Reporting To
Team Leader / Process Manager / Operations Manager
Job Summary
A Process Associate is responsible for handling customer interactions, processing data, maintaining records, supporting business operations, and ensuring smooth execution of assigned processes. Depending on the company, the role may involve voice support (calls), non-voice support (emails/chats), or back-office operations.
Key Responsibilities
Customer Support
- Attend inbound and outbound customer calls.
- Respond to customer emails and chat requests.
- Provide information about products and services.
- Resolve customer complaints and queries.
- Escalate complex issues to senior teams.
Data Entry & Processing
- Enter customer information into company systems.
- Update records accurately.
- Verify customer documents and details.
- Process applications, requests, and transactions.
Documentation
- Maintain reports and records.
- Prepare daily work summaries.
- Verify and organize business documents.
- Ensure data accuracy and compliance.
Back Office Operations
- Support internal business processes.
- Process customer requests.
- Handle order management and transaction processing.
- Coordinate with various departments.
Quality & Compliance
- Follow company procedures and policies.
- Maintain confidentiality of customer information.
- Meet quality standards and productivity targets.
- Ensure error-free processing.
Daily Activities
A typical workday may include:
- Logging into company systems.
- Handling customer calls or chats.
- Updating customer records.
- Processing applications and documents.
- Responding to emails.
- Preparing daily reports.
- Meeting performance targets.
Required Qualifications
Educational Qualification
- Intermediate (10+2)
- Degree (Any Stream)
- Freshers can apply
Preferred Qualifications
- B.Com
- B.Sc
- BA
- BBA
- BCA
- B.Tech
Required Skills
Technical Skills
- Basic Computer Knowledge
- MS Word
- MS Excel
- Email Handling
- Internet Browsing
- Data Entry
Soft Skills
- Communication Skills
- Listening Skills
- Typing Skills
- Problem Solving
- Teamwork
- Customer Service Skills
Types of BPO Jobs
Voice Process
- Handle customer calls.
- Provide customer support.
- Solve customer issues.
Non-Voice Process
- Handle emails and chat support.
- Process customer requests.
- Maintain records and documentation.
Back Office Process
- Data entry.
- Documentation.
- Transaction processing.
- Record management.
Key Performance Indicators (KPIs)
- Call Handling Time
- Customer Satisfaction Score (CSAT)
- Quality Score
- Productivity
- Accuracy Rate
- Attendance
- Resolution Time
Working Hours
General Shifts
- Morning Shift
- Afternoon Shift
- Night Shift (for international processes)
Work Schedule
- 5 or 6 days per week
- Rotational week-offs in some companies
Salary Range (Andhra Pradesh)
| Experience | Monthly Salary |
|---|---|
| Fresher | ₹12,000 – ₹20,000 |
| 1–2 Years | ₹20,000 – ₹30,000 |
| 3+ Years | ₹30,000 – ₹45,000 |
Additional Benefits
- Incentives
- Performance Bonus
- Night Shift Allowance
- Health Insurance
- Paid Leave
Job Category: customer care
Job Type: Full Time
Job Location: Palnadu